Dalsoft product
A multi-tenant workspace for client organizations and the teams that serve them. Track projects on a Kanban board, route requester tickets through stakeholder approval, and monitor billable hours against monthly retainer allocations, all in one place.
Most ticket tools assume everyone on the account is internal. Dalsoft Ticket Manager separates what your delivery team needs from what client stakeholders and requesters should see. Owners, admins, and contributors run the work. Stakeholders approve incoming requests and review billing. Requesters file tickets without touching hour allocations or sensitive reporting.
Configure workflows, assign work, log time, and keep boards current with live updates.
Approve or reject requester tickets, flag urgent work, and review monthly hour usage.
Submit and update tickets across projects. Submissions enter an approval queue before work starts.
Manage users, organizations, and projects across the entire deployment.
From ticket creation to monthly billing review, the product covers the full loop between client intake and delivered work.
Each organization runs multiple projects with its own board, members, and workflow.
Work the way your team prefers without losing context.
Keep client-submitted work visible before it enters your queue.
Track retainer usage month by month, with separate pools for standard and emergency work.
Stay current without refreshing the page.
Secure sign-in with organization-scoped permissions throughout.
Dalsoft Ticket Manager is a product we build and operate ourselves: a Go API, a React single-page app, Postgres for data, S3 for attachments, and Docker-based deployment with CI/CD to container registries. The architecture uses bounded contexts for auth, organizations, projects, tickets, and notifications, so each area can evolve without tangling the rest of the system.
Go service with chi routing, pgx, and sqlc-generated queries for type-safe database access.
React, Vite, and TypeScript with TanStack Router and Query. Responsive layout with collapsible sidebar navigation.
Goose migrations, seeded environments for local development, and production compose configs with reverse proxy support.
Tell us about your client workflow and retainer model. We can walk you through a demo and discuss whether a hosted or dedicated deployment fits your team.
Email contact@dalsoft.tech